Hi Peter,
We regret the inconvenience caused.
If you suspect that this is a false detection made by AVG, we request you to submit the detected file for false positive analysis using this link.
Once you've submitted the false positive report, our concerned team will analyze the file & if found harmless, they'll whitelist it right away.
Thank you for understanding in advance!
When trying to install Ivacy, the downloaded executable is blocked by AVG. I added an exception to that successfully in AVG. Then I ran it again and AVG blocked a temporary file Ivacy created. It claims to have quarantined it, yet it's not in the quarantine, so I can't add an exception. Please fix this. Ivacy is a legitimate VPN.
Thank you for writing back to us, Peter.
Upon checking your account, we can see that you've already raised a ticket with our concerned false positive analysis team.
They'll check & get back to you via email as soon as possible.
Meanwhile, your patience is very much appreciated.
Thank you for understanding in advance!
I'm unable to do this for the temp file since it's "quarantined" but isn't visible in AVG's quarantine list. I will submit the installation file.
Hi Peter,
We regret the inconvenience caused.
If you suspect that this is a false detection made by AVG, we request you to submit the detected file for false positive analysis using this link.
Once you've submitted the false positive report, our concerned team will analyze the file & if found harmless, they'll whitelist it right away.
Thank you for understanding in advance!