AVG blocks Thunderbird emails incoming/outgoing

AVG Protection
5

Hello Joe,
Thanks for trying the repair option. To assist further, I would suggest you to disable " Firewall "component first (AVG ▸ Menu ▸ Settings ▸ Components ▸ Firewall)  and check if you are able to Send/receive emails. Also, please disable "Online shield" as well as "Email protection" component.

Let me know which component is blocking Thunderbird to receive/send emails.

I look forward for your response.

1

Thank you Balasubramanian (Customer Support) for your email. I tried to repair as you suggested, but do not work. Any other suggestion?
Thanks

2

Hello Joe,
Thanks for trying the repair option. To assist further, I would suggest you to disable " Firewall "component first (AVG ▸ Menu ▸ Settings ▸ Components ▸ Firewall)  and check if you are able to Send/receive emails. Also, please disable "Online shield" as well as "Email protection" component.

Let me know which component is blocking Thunderbird to receive/send emails.

I look forward for your response.

4

Joe, In future to keep everything together please try to keep the whole conversation in one question/thread to speed up any resolution. Other posting (https://support.avg.com/answers?id=906b0000000Dq8BAAS).
AVG Guru

3

Hello Joe,
I appreciate your efforts. To assist you further, we need to collect diagnostic information about this issue. I have sent you an email, please follow the instructions to collect the log files. Our concern team will analyze the files and provide you with further information.