Hi Jennifer,
We're glad to clarify this for you.
Upon checking our records, we see that our colleague has remotely connected to your computer & have attemped to reinstall Secure browser.
Unfortunately, the browser failed to install. Hence, he has collected few logs from your computer & have forwarded it to the next level of support.
The concerned team is currently analyzing the logs. Once they analyze they'll reach you via email at the earliest to proceed further.
Additionally, upon checking your concern reported to our colleague via chat, we see that you're also being prompted to subscribe even though you've an active subscription of AVG Internet Security.
At the time our next level of support connects with you, do mention it & it'll also be taken care by them.
Thank you for your understanding in advance!
AVG browser stopped working this morning. Thailik from AVG support uninstalled it remotely and reinstalled AVG but I don't think it has re-installed properly as I can't find it on my computer.
Hi Jennifer,
We're glad to clarify this for you.
Upon checking our records, we see that our colleague has remotely connected to your computer & have attemped to reinstall Secure browser.
Unfortunately, the browser failed to install. Hence, he has collected few logs from your computer & have forwarded it to the next level of support.
The concerned team is currently analyzing the logs. Once they analyze they'll reach you via email at the earliest to proceed further.
Additionally, upon checking your concern reported to our colleague via chat, we see that you're also being prompted to subscribe even though you've an active subscription of AVG Internet Security.
At the time our next level of support connects with you, do mention it & it'll also be taken care by them.
Thank you for your understanding in advance!