Avg can't get rid of malware

Hello Tim,
You've reached the AVG community support forum.
It seems that your issue is already being addressed by our team. They will check and get back to you via email as soon as possible.

Thank you for your understanding.

Original question:
Avg has identified a qtr malware on my Android phone but the disable button is not highlighted. I hit force stop and that didn't do anything. 

Hello Tim,
You've reached the AVG community support forum.
It seems that your issue is already being addressed by our team. They will check and get back to you via email as soon as possible.

Thank you for your understanding.