Hi,
For sure it did not show any item that would be deleted, I remember it only ask for optimize and never show any photos and never has any warning of deleting photos/videos. I didn't notice my photos/videos were deleted until I looking for some photos, all my photos/videos on my phone storage were gone! I still have some photos/videos on the SD card, not sure if some of them got deleted or not.
Plesse Just give me the name of rcovery app that will be help, i alrrady try some apps, non of them are work!
It happened for so many people already, AVG should think about that, should provide a data recovery app for that! I contact some data recovery services, it was too expensive that I could not afford!
Hello Anna,
Thank you for getting back to us, and I apologize for the delay in responding. My name is Jovana, and I’m with AVG’s Senior Support team.
Unfortunately, we do not have a recovery tool available to retrieve files deleted using AVG Cleaner. Regrettably, the software is designed to irreversibly remove the data selected during a scan.
I’m truly sorry for any inconvenience this may have caused. Please know that I’ll share your feedback with our team to help us make future improvements.
Thank you for your patience and understanding.
Hello Anna,
You've reached the AVG community support forum.
I'm sorry to know that you have lost your photos and data's while using AVG cleaner application. I understand that this must be inconvenient. Let me check with the possibilities to help.
I understand that this may mean the irreplaceable loss of many memories and I exactly feel the same as you. However, it is strange that our app would be a cause of this. I would like to notify you that there are no functions that would delete photos without proper warning and without getting the user's consent to do so.
Did you access Quick clean function in AVG Cleaner application?
When you tap the Quick clean button on the dashboard, the Quick Clean screen lists all of the item types that are available to clean. These item types are separated into two categories:
Unneeded files: Data that AVG has carefully selected to ensure that it is truly dispensable, including thumbnails, APKs, residual files, and visible and hidden caches. All categories are selected by default for cleaning, except Thumbnails.
Files to review: Data that may or may not be valuable to you. We recommend reviewing items included in this category and selecting only those items that are dispensable. All items are unticked by default and will not be removed unless you manually select them for deletion.
For your kind information, you can't restore files that are deleted during a Quick Clean. This function was carefully designed to only remove data that is truly dispensable, such as system caches that can be easily replaced, or APK files that are already installed. It is not possible to restore items that are deleted during a Quick Clean, so we recommend using caution when deleting items under Files to review.
As for getting the photos back - at present, unfortunately, once files are removed using cleaner, it can't be retrieved. I'm afraid that we did not have any restore tool to recover your files., but I recommend checking Google Play Store for "restore deleted files" apps. I believe that one of these apps will be able to bring the deleted photos (or at least part of them) back. I also recommend checking Google Drive if you have enabled cloud storage.
Thank you for your understanding.
I recently run the AVG cleaner and now I found all my photo on my Galaxy phone was gone! I try some recovery software but not working, they cannot find any!
That was all my little kids, I really want them back!
Anyone know anything, please help!
Hello Anna,
You've reached the AVG community support forum.
I'm sorry to know that you have lost your photos and data's while using AVG cleaner application. I understand that this must be inconvenient. Let me check with the possibilities to help.
I understand that this may mean the irreplaceable loss of many memories and I exactly feel the same as you. However, it is strange that our app would be a cause of this. I would like to notify you that there are no functions that would delete photos without proper warning and without getting the user's consent to do so.
Did you access Quick clean function in AVG Cleaner application?
When you tap the Quick clean button on the dashboard, the Quick Clean screen lists all of the item types that are available to clean. These item types are separated into two categories:
Unneeded files: Data that AVG has carefully selected to ensure that it is truly dispensable, including thumbnails, APKs, residual files, and visible and hidden caches. All categories are selected by default for cleaning, except Thumbnails.
Files to review: Data that may or may not be valuable to you. We recommend reviewing items included in this category and selecting only those items that are dispensable. All items are unticked by default and will not be removed unless you manually select them for deletion.
For your kind information, you can't restore files that are deleted during a Quick Clean. This function was carefully designed to only remove data that is truly dispensable, such as system caches that can be easily replaced, or APK files that are already installed. It is not possible to restore items that are deleted during a Quick Clean, so we recommend using caution when deleting items under Files to review.
As for getting the photos back - at present, unfortunately, once files are removed using cleaner, it can't be retrieved. I'm afraid that we did not have any restore tool to recover your files., but I recommend checking Google Play Store for "restore deleted files" apps. I believe that one of these apps will be able to bring the deleted photos (or at least part of them) back. I also recommend checking Google Drive if you have enabled cloud storage.
Thank you for your understanding.
Thank you for bringing this to our attention, Anna.
I understand how distressing it must be to discover that your photos and videos have been deleted without clear warning, and I sincerely apologize for the inconvenience this has caused. Your memories and data are invaluable, and I empathize with your situation.
Please rest assured that I will escalate this issue to our higher team as feedback to ensure they are aware of the concerns raised by you and other users. Your input is vital for us to improve our products and prevent such incidents in the future.
If there is anything else I can assist you with, please don’t hesitate to let me know. Your feedback and trust in AVG are very important to us.
I would like to know which App would be help, did AVG start any data recovery app yet? AVG should do that!!!
I stop using my phone once I noticed my photos/videos were gone, I am waiting for your softwear!!!