AVG Cleaner not working on older MacBook Pro

Bruce, we see that your AVG my account is active under the email address rbconnel@uwo.ca

Can you share us the screenshot of the screen?

When I try to use my AVGAccount password on my MacBook Pro I get a message that my password and email username do not match.  What is wrong?!

Bruce, we see that your AVG my account is active under the email address rbconnel@uwo.ca

Can you share us the screenshot of the screen?