Avg Cleaner using now free version in place of PRO versuon

AVG Subscription
1

Seems like we have a misunderstanding, my bank records clearly show that you have got payed for my annual fee for the AVG Cleaner and yet it has been downgraded to the free version. Pls fix this asap
Payment was done through Google Pay:
Order number: GPA.3386-3237-3582-86198…0
Order date: 28-Oct-2018 8:11:08 EDT PM
from my PayPal account:

28-Oct-2018 20:11:04 GMT-04:00 
Transaction ID: 9XR04704R9034443S 		 
 Hello Carlos Barba,

You sent a payment of $6.49 CAD to Google

		<table cellpadding="5"><tbody><tr><td colspan="1" rowspan="1" valign="top"> </td><td colspan="1" rowspan="1"> </td></tr></tbody></table>
		<br>			It may take a few moments for this transaction to appear in your account.
		<table align="left" border="0" cellpadding="0" cellspacing="0"><tbody><tr><td colspan="1" rowspan="1" valign="top">Merchant <br>						Google <br>						<a href="https://support.google.com/play" target="_blank">https://support.google.com/play</a> </td><td colspan="1" rowspan="1" valign="top">Instructions to merchant <br>						You haven&#39;t entered any instructions.</td></tr><tr><td colspan="1" rowspan="1"> </td></tr><tr><td colspan="1" rowspan="1" valign="top"> </td><td colspan="1" rowspan="1" valign="top"> </td></tr></tbody></table>

		<table align="center" border="0" cellpadding="0" cellspacing="0"><tbody><tr><td colspan="1" rowspan="1">Description</td><td align="right" colspan="1" rowspan="1">Unit price</td><td align="right" colspan="1" rowspan="1">Qty</td><td align="right" colspan="1" rowspan="1">Amount</td></tr><tr><td colspan="1" rowspan="1">Google Play - AVG UK </td><td align="right" colspan="1" rowspan="1">$6.49 CAD</td><td align="right" colspan="1" rowspan="1">1</td><td align="right" colspan="1" rowspan="1">$6.49 CAD</td></tr></tbody></table>

		<table border="0" cellpadding="0" cellspacing="0"><tbody><tr><td colspan="1" rowspan="1"> </td></tr><tr><td colspan="1" rowspan="1">
					<table align="right" border="0" cellpadding="0" cellspacing="0"><tbody><tr><td colspan="1" rowspan="1"><b>Subtotal</b></td><td colspan="1" rowspan="1">$6.49 CAD</td></tr><tr><td colspan="1" rowspan="1">Total</td><td colspan="1" rowspan="1">$6.49 CAD</td></tr><tr><td colspan="1" rowspan="1"> </td></tr><tr><td colspan="1" rowspan="1">Payment</td><td colspan="1" rowspan="1">$6.49 CAD</td></tr><tr><td colspan="2" rowspan="1">Charge will appear on your credit card statement as &quot;PAYPAL *GOOGLE&quot; </td></tr><tr><td colspan="2" rowspan="1"> </td></tr></tbody></table>
					</td></tr><tr><td colspan="1" rowspan="1"><br>						Invoice ID: CA00O4XNZB</td></tr></tbody></table>
		</td></tr></tbody></table>
2

Hello Carlos,

Sorry for the inconvenience, your case has been already escalated to our Android mobile team. They will check and get back to you via email soon. Your patience is much appreciated.

3

Hello Carlos,

Sorry for the inconvenience, your case has been already escalated to our Android mobile team. They will check and get back to you via email soon. Your patience is much appreciated.