AVG crashes whenever running a whole computer scan

Mac products
10

Hello Emidio,
We apologize for the inconvenience. It seems that some of the AVG service might have corrupted. We suggest you to remove and reinstall AVG and see if that fix this scan issue from AVG.
Thank you.

11

Hi Aravindh,

I assume by steps you mean I should send you the files in those folders. If that is correct can you guide me on how to do so as there are I'm not sure how to send all the files included in those folders as there is no option to attach files to this post, and it would be quite tedious to copy and paste the approximately 100 files in those locations.

12

Ive sent a post for the same issue. Waiting for someone to send me an email that I can send the diagnostic files to.

13

Same issue here. Did anyone find the solution?

1

I get the following (truncated) error message at about 60% whenever I run a whole computer scan from AVG AntiVirus. Any ideas about how to fix it? Is there a bug reporting mechanism for AVG?


Model: MacBookAir7,2
Process:               AVG AntiVirus [1852]
Path:                  /Applications/AVG AntiVirus.app/Contents/MacOS/AVG AntiVirus
Identifier:            com.avg.Antivirus
Version:               4816 (2015.0.4816)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           AVG AntiVirus [1852]
OS Version:            Mac OS X 10.10.5 (14F1909)
Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Unhandled detection state!'
abort() called
terminating with uncaught exception of type NSException

2

Same issue here. Did anyone find the solution?

3

Hello Brad,

Sorry to know that you are facing the same issue.
Could you please confirm whether you are facing the issue on AVG free antivirus for Windows or for Mac?

4

Hi Aravindh,

I assume by steps you mean I should send you the files in those folders. If that is correct can you guide me on how to do so as there are I'm not sure how to send all the files included in those folders as there is no option to attach files to this post, and it would be quite tedious to copy and paste the approximately 100 files in those locations.

5

Hello Emidio,
We have just sent you an email with steps to send the log files. We request you to follow the steps in the email and provide the log files by just replying to that email. Thank you.

6

Hello Emidio,
We apologize for the inconvenience. It seems that some of the AVG service might have corrupted. We suggest you to remove and reinstall AVG and see if that fix this scan issue from AVG.
Thank you.

8

Well, I have of course tried that, and I get the same error.

9

Ive sent a post for the same issue. Waiting for someone to send me an email that I can send the diagnostic files to.

7

Hello Emidio,
We request you to follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution.
System logs: /Library/Logs/DiagnosticReports
User logs: ~/Library/Logs/DiagnosticReports
AVG System logs: /Library/Logs/com.avg.Antivirus
AVG User logs: ~/Library/Logs/com.avg.Antivirus
Detection and VV logs: /Library/Application Support/com.avg.Antivirus .
Feel free to contact us for further assistance. Thank you.