Hello Rajat. Could you please let me know whether you have received any error code and have you checked whether your internet connection is active?
Hello Rajat. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Accept to confirm the license agreement, and then click Continue.
Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
Click Send, fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information
My subscription is expired and now when i am trying to access (unlock) my data safe folder it gives me an error like "the connection is offline : data safe error". Some of the files which are of grave importance to me have been stored into it. Now tell me how on earth am i going to access those files? Otherwise it could cost me millions and i for one am not going to spare you AVG's for this crime.? Make it quick.
Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Accept to confirm the license agreement, and then click Continue.
Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
Click Send, fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information
Yes my internet connection is active too.