Thank you for the response.
I did follow the instructions and used the provided activation code you sent me.
No luck, the scan still freezes completely on 73%
Any other suggestions?
Also, after I installed the AVG software I am unable to get my printer to scan to my onedrive.
I am not sure if that is related to Internet Security or Tune.
Even after uninstalling the software it still won't work. Any idea why this happened, and how to fix?
Appreciate your efforts in working towards fixing the issue, Zeus.
Sometimes, this might happen if few services are unable to initiate. In this regard, we'd suggest you to perform a clean installation of AVG.
To do so, follow the steps in below mentioned articles :
Uninstall AVG Using AVG Clear
Install/Activate AVG Internet Security
As it isn't recommended to share the activation code via this public post, we've sent it to you via email.
I tried multiple times to perform a deep scan on my computer. When AVG reaches 73% it freezes completely, and I am not able to shut down. The only way to gain control of anything is to force restart the computer by pressing the on/off button until the computer shuts down.
Does anyone have a solution?
Appreciate your efforts in working towards fixing the issue, Zeus.
Sometimes, this might happen if few services are unable to initiate. In this regard, we'd suggest you to perform a clean installation of AVG.
To do so, follow the steps in below mentioned articles :
Uninstall AVG Using AVG Clear
Install/Activate AVG Internet Security
As it isn't recommended to share the activation code via this public post, we've sent it to you via email.
Hello Zeus,
Kindly repair your AVG Internet Security as mentioned in this article, restart your computer once & check if the issue persists.
Keep us updated.
Hello Zeus,
Kindly repair your AVG Internet Security as mentioned in this article, restart your computer once & check if the issue persists.
Keep us updated.
Thank you for the response.
I followed the instructions, but it did not solve the issue.
Deep scan still freezes the computer at 73%. Not able to CRL + Al + Delete to get into task manager. The only way is to force shutdown by pressing and holding the on/off button for few seconds.
We're sorry to hear that the issue still persists, Zeus.
To further investigate this issue, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them.