AVG deleted all my screenshots and photos in the camera folder and some more

Hello Mel, 

Thank you for reaching AVG support channel. 

We sincerely apologize for the distress caused by the deletion of your photos during a Quick Clean performed by AVG Cleanup. We understand how valuable these memories are to you, and we empathize with your frustration.

Unfortunately, it is not possible to restore items that are deleted during a Quick Clean. We recommend using caution when using this feature and reviewing the items selected for deletion under Files. Here are some steps you can take to prevent the unintentional deletion of important files in the future:

1. Untick any item types that you do not want AVG to process when you run the Quick Clean.
2. Tap the down arrow next to an item type to view specific items on your device.
3. Untick specific items to ensure they will not be processed when you run the Quick Clean.

While we understand that this may not resolve the immediate issue, we hope these steps will help prevent similar incidents in the future. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you in any way we can.

Like a lot of others told already, in different languages, so i suppose it is a error of the app. After runing the cleaner this time, like i did many times in the years before, this time the app deleted like 30 GB of photos, videos and screenshots from reacent holidays. I did nothing different or selected the deleted folders this time than times before and it never happend before. I did also not delet the fotos. Fotos allready in the bin before running the app, i could restore. So has anybody resolved the issue yet and can tell a app or a way that helps? In my oppinion should come from the company itself but like they seem to not really care or stopp the app from running untill they have a solution i hope somebody has a way to do it. I a. Really disappointed. 

Hello Mel, 

Thank you for reaching AVG support channel. 

We sincerely apologize for the distress caused by the deletion of your photos during a Quick Clean performed by AVG Cleanup. We understand how valuable these memories are to you, and we empathize with your frustration.

Unfortunately, it is not possible to restore items that are deleted during a Quick Clean. We recommend using caution when using this feature and reviewing the items selected for deletion under Files. Here are some steps you can take to prevent the unintentional deletion of important files in the future:

1. Untick any item types that you do not want AVG to process when you run the Quick Clean.
2. Tap the down arrow next to an item type to view specific items on your device.
3. Untick specific items to ensure they will not be processed when you run the Quick Clean.

While we understand that this may not resolve the immediate issue, we hope these steps will help prevent similar incidents in the future. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you in any way we can.