AVG deleting my pinned Quick Access Folders in Windows Explorer

Other products
8

I have the same problem. Tried to reinstal it but it happened again. Any help?

9

This seems to be happening to me too. This morning my pinned quick links had disappeared, and then I noted the AVG TuneUp message that automatic maintenance had been completed. There must be a setting somewhere that causes this to happen.

7

Hi Johan,

This isn't the usual behavior of AVG TuneUp. 
We can revert the changes made by AVG TuneUp through the Rescue Center in it. Please clarify whether you've tried restoring changes & checked.
To do so :Open AVG TuneUp - Rescue center (right pane) - Click on undo beside desired actions.

1

All the pinned and other folders are deleted from my Quick Access in Windows Explorer. It happened a few times before  I realised that this was happening after an AVG Tune Up. Is there a setting I can change to stop this happening?
I am on Windows 10 pro version 10.0.19041 - OS Build 19041
AVG Tune Up Version 21.1 Build 2404

2

Hi Johan,

This isn't the usual behavior of AVG TuneUp. 
We can revert the changes made by AVG TuneUp through the Rescue Center in it. Please clarify whether you've tried restoring changes & checked.
To do so :Open AVG TuneUp - Rescue center (right pane) - Click on undo beside desired actions.

3

This seems to be happening to me too. This morning my pinned quick links had disappeared, and then I noted the AVG TuneUp message that automatic maintenance had been completed. There must be a setting somewhere that causes this to happen.

4

Hi Matthew,

We're glad to look into this & help you.
Please write back to us in your own post, which will reveal the AVG account affiliated with us & help us to offer additional support to sort this in a timely manner. 
Thank you for your understanding in advance!

5

I have the same problem. Tried to reinstal it but it happened again. Any help?

6

I have the same problem. I pinned again folders onto the task bar and every time the pinned items dissapeared after i used AVG TuneUp maintenence … this is so dissapointing. We pay for AVG products to keep our computers running smoothly and what we get - AVG product creates a problem on which we have to vaste our time to do a research, to write here, to resolve it … it is us that should be paid for this work we do for AVG …