Avg Digital River computer protection

Hello Debbie,
We acknowledge your refund request. The charge of $69.99 wasn't found on your current account of AVG. Hence, sent an email for you to provide all possible email address and the screenshot of bank statement that shows this charge which will help us to locate the exact account. If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Thank you.
Hi, I have recently had a refund from AVG, and cancelled my account. On the 5th October I was charged $69.99, Could you please do a refund and cancel my account. We are pensions and definately can't afford $ 70 out of our account for no reason. Thankyou. Debbie & Gary Leafe 

Hello Debbie,
We acknowledge your refund request. The charge of $69.99 wasn't found on your current account of AVG. Hence, sent an email for you to provide all possible email address and the screenshot of bank statement that shows this charge which will help us to locate the exact account. If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Thank you.