Hello Ian.
We're here to help. If you've successfully installed AVG Driver Updater, click this link for steps to activate AVG Driver Updater.
Having renewed my subscription, I was advised to proceed with the following 3 steps: 1. Download which I successfully completed. 2. Follow instructions and install - but unfortunately the screen is not providing me with the opportunity to do so and coming up with another window asking me if I wish to renew my AVG Driver and the price of doing so which is considerably more than the $18.00 for which I have already completed payment. All very bizarre to say the least. 3. Required to supply new licence number that I was provided with upon renewal but again the process has simply not progressed to allow me to provide this.
Can you please investigate and advise. Thanks Ian Taylor
Hello Ian.
We're here to help. If you've successfully installed AVG Driver Updater, click this link for steps to activate AVG Driver Updater.
Ian, We are glad to hear that you have successfully installed the product.
Regarding the License number, it is a set of alphabets and numbers which is used to activate the product.
Registration key is a code, which should be registered in our AVG website in order to get the license key.
Serial number is offered by the reseller when we purchase a product initially. It should be registered under the AVG website.
Thanks for this and I think I have now successfully installed the update. However, could you please explain the difference between the terms Licence Number, Serial Number and Registration Key. It seemed to me in completing the current update that they are the same thing and if that is the case,then the terminolgy should surely be consistent to avoid any confusion.
Ian, in AVG Driver Updater the license key is mentioned as the registration key. So, you have activated the product using the license key.
You have received the auto renewal email for the AVG Driver Updater (12385987310 ) which has been recently renewed on 2/10/19. It is not for the AVG Internet security.
Thanks for your explanation of matters but when requested to enter my Registration Key, I entered License Number as this was the only number I had - and this seemed to successfullysatisfy the requirement which seems rather surprising in the light of your explanation and which was the reason for my original enquiry.Hard therefore to reconcile the situation with your response - so would appreciate your further comments.
Could you also please investigate why I should have just receved a notification to renew my AVG Internet Security when I am paid up to February 2020 as per Order Number 12492527572 dated 26 February 2018. Look forward to your clarification of matters.
Regards
Thanks for your response but contrary to what you have said, the renewal reminder I received was most definitely in respect to my AVG Internet Security at a reduced price of about $79.00 compared with about $88.00 normally. Could you please confirm therefore that there is no issue re my AVG Internet Security and that it remains valid until February 2020.
Thanks.
We'd like to confirm that your AVG Internet Security - Unlimited subscription is active till 27th Feb 2020.
Many thanks for your confirmation and kind regards.