AVG Driver update took away my existing audio driver

General discussion
7

No. It did not help because once I got to the "driver versions" from the steps above, there was NO "RESTORE" optio to click on. Is there a way to speak/chat with a LIVE person?

6

Hello Kym, 

We will check and help you to resolve it. Let us try to restore the drivers and check it. 

AVG Driver Updater stores a backup of each driver before updating it to the latest driver version. To revert back to a previous driver version for troubleshooting purposes:

•Open AVG Driver Updater and click See Overview.
•Click Show details next to the driver you want to restore to a previous version.
•Click Driver versions.
•Click Restore next to the driver version you want to restore.
•Click Restore to confirm.
•The selected driver reverts back to the version you selected.

NOTE: AVG Driver Updater can only restore driver versions that were previously installed by Driver Updater.

Please try the above steps and let us know if its help you.

1

AVG Driver updated my HP Evolve laptop [windows 10] and took away my existing audio driver. I have no audio driver and can't seem to reinstall a new driver.

2

No. It did not help because once I got to the "driver versions" from the steps above, there was NO "RESTORE" optio to click on. Is there a way to speak/chat with a LIVE person?

4

The email's LINK brought me to your error page! This is VERY frustrating…I need to have audio re-intalled ASAP for my business/ personal conacts!

3

Hello Kym, 

We will check and help you to resolve it. Let us try to restore the drivers and check it. 

AVG Driver Updater stores a backup of each driver before updating it to the latest driver version. To revert back to a previous driver version for troubleshooting purposes:

•Open AVG Driver Updater and click See Overview.
•Click Show details next to the driver you want to restore to a previous version.
•Click Driver versions.
•Click Restore next to the driver version you want to restore.
•Click Restore to confirm.
•The selected driver reverts back to the version you selected.

NOTE: AVG Driver Updater can only restore driver versions that were previously installed by Driver Updater.

Please try the above steps and let us know if its help you.

5

Hi Kym,

We are sorry to know this.
We will send an email asking you to connect to our remote technician and they will help you on live remote session.
For further queries, you can reply to that email.
Thank you.