Hello Patricia,
We are sorry for the inconvenience caused. We will check and help you to resolve it. Please provide the following information to help you better :
1. Please restart the the device and try to update it using AVG Driver updater.
2. Confirm the operating system installed in it.
3. Are you able to update wireless dual band driver from device manager manually?
Keep us updated. Thank you.
Thank you for your reply.
I have spent most of this morning trying to carry out your instructions but unfortunately without success. I would appreciate a remote session with you to try to solve this problem
Please advise.
Hello Patricia,
Thank you for writing back to us. Sometimes if the released update not suitable to the current device configuration, user might not able to update it. Refer the below link to know how to update drivers manually :
Manually update drivers
If you still unable to update it, you can just ignore the update. If you have any clarification, please do let us know.
Thank you for your reply.
1. I have restarted the device, tried to update AVG driver updater without success
2. I am unsure as to the operating system installed in it
3. Unable to update wirelsss dual band driver from device manager manually as I am not technically proficient to do this.