AVG driver updater just ruined access to my surface Laptop

Android products
3

Hi Mark,

We are really sorry to know this.
We will check and help you with this issue.
May I know the version of your windows operating system please?
Have you tried to restore Mouse and keyboard drivers and then check if it helps?
Please refer to this article: | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Troubleshoot-Driver-Updater&supportType=home) on how to restore a driver using AVG Driver Updater program.
Thank you and keep us updated.

1

Hi there,

last time I updated drivers using this product, the Mouse and keyboard failed to activate.  now I have updated the drivers again (auto update service form AVG driver updater) and now all Microsoft products - Excel, Visio, Word etc wont load.
Microsoft says re-image my whole machine!!!
What's going on???

2

Hi Mark,

We are really sorry to know this.
We will check and help you with this issue.
May I know the version of your windows operating system please?
Have you tried to restore Mouse and keyboard drivers and then check if it helps?
Please refer to this article: | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Troubleshoot-Driver-Updater&supportType=home) on how to restore a driver using AVG Driver Updater program.
Thank you and keep us updated.