AVG Driver Updater

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1

Yesterday I was overall cleaning and maintenance on husband's laptop. He has windows 7 (I know it is old OS) but he is 76 and confuses easy, so no upgrade for him. His drivers for many apps were out of date and I downloaded AVG Driver Updater (Free check) and then of course directed me to subscribe. Which I did, and paid for it with PayPal.  Got my receipt via email. But, after having paid for the application it tell's me there are some technical difficulties.  So, never received an activation key code. I did chat, which referenced me over to Customer Care and 8 hours later I get an email asking if I want a refund or to do remote tech.

Hello Amanda,

Thank you for contacting AVG.

We acknowledge your request and confirm your right for a refund of your purchase of AVG Driver Updater.

However, we would like to help you to resolve your issue, so that you can continue to use your AVG. We would like to offer you a free remote assistance service as a best way of resolving it. A skilled AVG technician can remotely connect to your computer via a secure connection and fix the issue quickly and effectively. 

Please read the How does AVG Remote Support work

 article for more detailed information.
Important: The Remote Support service is no longer available for Windows XP. If you have a Windows XP computer, we may not be able to assist you remotely.

Please just reply to this email and let us know which option is preferable to you.

I’m looking forward to hearing from you.

Best regards,
Udaya Suresh
AVG Customer Care
I replied to this email and have no idea where, if anywhere in their system I am at. 

2

Hello Amanda,
We regret for the inconvenience caused. It seems that a refund request has been created from your end and that's the reason our refund team has replied from our end.
However since you are not interested with the refund we have checked our records and could see that the order has been processed successfully. Since you have not yet received your license number we kindly request you to contact our sales support team via https://support.avg.com/support_sales_chat?l=en so that they could assist you better in retrieving your license number.
Thank you.