Hello Massey,
We apologize for the inconvenience.
Please share us the screenshot of the 'Black error screen' you're referring to, so that we can check & assist you further.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.
Hello Massey,
We apologize for the inconvenience.
Please share us the screenshot of the 'Black error screen' you're referring to, so that we can check & assist you further.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.
Thank you for the screenshot, Massey
We'd suggest you to take advantage of our free remote assistance to investigate further on this, by following the steps in the email that has been sent to you.