Hello Dorothy,
We are sorry for the way you feel.
Please be assured that we will do all that's necessary to have this issue taken care. We do not process any unauthorized charges without intimating our customers. AVG Secure VPN is exclusively for online privacy. If you are a customer who works with internet all the time, you need AVG Secure VPN to keep your online activity private by masking the IP address.
According to the refund policy, we could process refund for those orders that are less than 30 days from the date of purchase. We see that the only product eligible for a refund is AVG AntiTrack.
To assist you precisely, we would like to offer a FREE remote assistance. Our technician will check the situation on your computer and make sure that you have all paid products active on your PC. We sent you an e-mail including instructions to stay in touch with our remote team. If the e-mail is not found in your inbox, do check your spam/junk folders as well. Thank you.
I have been with AVG for at least 2 decades and I've never had the problems I've been experiencing. I have AVG: Anti-Track (till 11/11/2020), Ultimate (till 01/6/2021 which is supposed to have PC TuneUP and Cleaner and Internet Security which have disappeared and are asking that I individually re-subscribe to them and have ceased to function), Driver Updater (till 09/10/2021), Secure VPN (till 12/25/2020).
At the bottom of my page, the internet log-on icon now says that I have "No access permissions to item/s"
For all of this investment, my neighbor tells me that they can see me on the local wifi so the secure VPN is a fraud.
You folks need to get your act together or completely reimburse me for the Anti-Track, Ultimate, PCTuneup, and Secure VPN investments that I have entrusted to you.
Billing through electronic media for false bills and not providing services paid for has a name:
Wire Fraud. I would suggest that you get your acts together or my next move will be to contact the FBI and other regulatory agencies.
Can you fix your fuckup?
Hello Dorothy,
We are sorry for the way you feel.
Please be assured that we will do all that's necessary to have this issue taken care. We do not process any unauthorized charges without intimating our customers. AVG Secure VPN is exclusively for online privacy. If you are a customer who works with internet all the time, you need AVG Secure VPN to keep your online activity private by masking the IP address.
According to the refund policy, we could process refund for those orders that are less than 30 days from the date of purchase. We see that the only product eligible for a refund is AVG AntiTrack.
To assist you precisely, we would like to offer a FREE remote assistance. Our technician will check the situation on your computer and make sure that you have all paid products active on your PC. We sent you an e-mail including instructions to stay in touch with our remote team. If the e-mail is not found in your inbox, do check your spam/junk folders as well. Thank you.