AVG Family Safety continues to block internet access. This has been going on for almost a week. I called technical support earlier this week. I went through all the steps the representative asked me to do, yet it still did not fix the problem. She said she didn't know what else to do, so she was escalating the problem on and someone would e-mail me. I have yet to hear from someone. I am very frustrated! She told me to uninstall the program and wait for someone to e-mail. So basically, quit using your product that we are paying for and that's the answer??? We pay for this filter to block unwanted content from the internet; uninstalling the filter is NOT a solution! When can I expect to hear back from the "escalation team?"
I received an e-mail from customer support after calling again (they had typed in my e-mail address wrong, so the e-mail never got to me). Here are the instructions they gave me: Please follow the instructions below to resolve this issue :
1) Visit your AVG My Account
2) Enter your log in credentials.
3) Once you log in, click on "Products"
4) Under "AVG Family Safety" click on "Manage preferences"
5) Click on "Parental Controls" and click the green ON indicator to display the red OFF.
How is turning the Parental Controls off a solution to my problem? We want to be able to use the Parental Controls. With them turned off, alerts won't be sent to us, sites that we want blocked won't be blocked, etc. I don't get how turning off the filter is a solution. We want the filter to work! I may as well uninstall it, if I'm going to turn it off! Clearly, this does NOT resolve our issue.
The truth is not spam, but pretending that paying for phone support might make this lousy software work properly could properly be called spam.
Hi Katie,
It should be working now, let me know how it goes.
Thanks
@ Bruce Swayer
Bruce, I thought that you had been notified twice by Zbynek | AVG Employee (AVG Technologies) about spamming other user's topics…
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Hi Katie,
It is meant as temporary solution, you will be informed once issue on server is fixed.
Thanks
The truth is not spam, but pretending that paying for phone support might make this lousy software work properly could properly be called spam.
Hi Katie,
It should be working now, let me know how it goes.
Thanks
Katie, Have a look @ this new form link (http://support.avg.com/support_contact_form) to get chat/phone support. Otherwise, When available, A member of the official AVG Community Support in Brno, Czech Rep… (Working Hours [Mon-Fri] 9:00am - 5:00pm CET) will see your topic & respond but obviously bear in mind that it's now the weekend.
AVG Guru
Hi Marvin,
Actually in most cases they are on topic, like in this question there was "When can I expect to hear back from the "escalation team?".
Thanks
In that case 95 percent of Alan's posts are spam because he rarely answers a question!
I received an e-mail from customer support after calling again (they had typed in my e-mail address wrong, so the e-mail never got to me). Here are the instructions they gave me: Please follow the instructions below to resolve this issue :
1) Visit your AVG My Account
2) Enter your log in credentials.
3) Once you log in, click on "Products"
4) Under "AVG Family Safety" click on "Manage preferences"
5) Click on "Parental Controls" and click the green ON indicator to display the red OFF.
How is turning the Parental Controls off a solution to my problem? We want to be able to use the Parental Controls. With them turned off, alerts won't be sent to us, sites that we want blocked won't be blocked, etc. I don't get how turning off the filter is a solution. We want the filter to work! I may as well uninstall it, if I'm going to turn it off! Clearly, this does NOT resolve our issue.
AVG only has one fairly good product and obviously it isn't Family Safety.