Hi Rich,
Thank you for trying.
We are aware of this issue. Our developers are currently working on it for a fix.
Appreciate your patience.
After updating to AVG Antivirus Free Software version: 19.8.3108 (build 19.8.4793.439), "Shred using AVG" via right-click on a file no longer works. It says something went wrong and it cannot shred the file. Yet File Shredder from the AVG menu works. Repair AVG Antivirus Free does not fix the problem. How do I get this fixed?
Details:
About shows
* Software version: 19.8.3108 (build 19.8.4793.439)
* Virus definitions version: 190920-6
* Number of definitions: 8,249,293 0
* Ul version: 1.0.186
When using "Shred using AVG" via right-click on a file, I get
"Permanently shred this file?
Once shredded, there's no getting it back!" and click "SHRED IT" and receive the message "Shredding this file. You won't be seeing this file again" followed by "Sorry, something went wrong
We were unable to shred your file."
I ran a repair of AVG Antivirus Free, but that did not fix it. I have verified that right-click shred fails no matter what the file, and that the file is not locked or in use, etc. Open AVG > Menu > Shredder works.
Right click shred worked before the update, and failed after the update. This looks like a bug to me.
Hi Rich,
Thank you for trying.
We are aware of this issue. Our developers are currently working on it for a fix.
Appreciate your patience.