AVG firewall is keeping my Outlook email from coming in

Hi Judy,

I see that you have reached our live chat support and they have offered remote assistance to check this issue.

I request you to either connect to our chat session for further assistance or I have sent an email to connect to our remote experts to check this further.

Feel free to reach any of our support for further help.

I can turn off firewall for 10 minutes and go back and SEND/RECEIVE and the emails come through.  
???

Hi Judy,

I see that you have reached our live chat support and they have offered remote assistance to check this issue.

I request you to either connect to our chat session for further assistance or I have sent an email to connect to our remote experts to check this further.

Feel free to reach any of our support for further help.