Hello Shawn,
Sorry, is that AVG Family Safety app installed on your Windows Phone?
Please provide the screenshot of the app that is displayed on your Windows phone so that we can assist you better.
If you aren't sure on how to take a screenshot please follow the instructions mentioned in this link: http://avgread.me/1aZxsAV and attach the image to this post.
Just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Previously we had only the AVG Family Safety app for Windows phone but it was stopped long back and it is no longer supported.
Thanks for your reply. Here's the screenshot
I'm seeing that you say you don't support Windows phones (which is dumb), but I do have an app on my Lumia Icon for AVG Anti-Virus I got when I first got the phone. Please explain.
Hello Shawn,
Sorry, is that AVG Family Safety app installed on your Windows Phone?
Please provide the screenshot of the app that is displayed on your Windows phone so that we can assist you better.
If you aren't sure on how to take a screenshot please follow the instructions mentioned in this link: http://avgread.me/1aZxsAV and attach the image to this post.
Just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Previously we had only the AVG Family Safety app for Windows phone but it was stopped long back and it is no longer supported.
Thank you for providing the screenshot Shawn and confirming that you have the AVG antivirus app on your Nokia Lumia and also on Windows app store.
We have escalated this to our concern team and awaiting for a response.
Once we get a reply from them, will post it here.
Your patience is much appreciated.
I don't understand that question really. I have it in my Nokia Lumia Icon, which is Windows 8.1, (which is supposed to be upgraded to 10 soon). Downloaded from the Windows app store.
Hello Shawn,
Thank you for providing the screenshot of the AVG program.
Could you please let us know whether you are trying to install AVG in a Table with Windows Operating system?
Thank you.