still no reply again on this question, got tired of waiting for confirmation
should i make another new thread? gonna wait 1 2 hours before making new thread
still no confirmation, once again what i want to know if AVG really did this, the same with AVAST
"Hi guys,
let me please answer some questions here. Outdated software is quite hard to maintain - in Avast, we still support Avast Antivirus product for XP despite the fact that only 5% of our costumers still use XP. Web servers (for updates, communication, …) must still support old methods which were used in this product many many years ago. We have still some users on Avast v8 and we cannot 100% guarantee they are safe for the latest threats, because Avast v8 doesn't contain some new shields or technologies available on newer OSes.
We have decided to upgrade all outdated CCleaner versions (v1.xx - v5.20) to the latest version. Portable versions were excluded. The reason is that old CCleaner version may not work as expected for for the latest software (your CCleaner is old, but users expect it will work perfectly also for e.g. latest Chrome which is updated every 6 weeks), maintenance of the latest version is much more easier for both developers and support and also from possible security issues.
I would be glad if you try the latest version and report any feedback so we can work together to improve CCleaner product for all our users. Thanks!
Petr"
Avast Community
please read this link, at least AVAST is more transparent about what they did since they can give confirmation rather than AVG that trying to blame this on my pc or asking for diagnostic file which is useless
i dont understand how you guys are 1 company(please the whole world know about this, AVAST acquired AVG) but only AVAST able to give confirmation.
this is really bad support compared to AVAST, based on your response so far you act as if the customer support is full of malware.
Hello, still no response from senior team
i tried to search about this matter again on google and found this
see this https://forum.avast.com/index.php?topic=217752.msg1457538#msg1457538 , 1 of AVAST reply on their forum about this matter and give confirmation. what about AVG? its okay to assume AVG is the updating ccleaner?
its kinda weird how long AVG take their time to respond to this while AVAST already give one
Hello Erick,
We have not disable your messages on this post, we have escalated your case to our senior team. We will reply to your original post, once we receive a reply from our senior team. Your patience is much appreciated in this matter.
Best regards,
Alok.
Hi Eric, I'm posting the same message here as in the other thread.
I'd like to apologize for what happened here. AVG Free doesn't have the feature for updating other apps as Avast has. However in this case new CCleaner version was pushed through AVG and Avast update channels as part of security and maintenance update. CCleaner is also part of the Avast family hence AVG and Avast programs were used to deliver those updates as older CCleaner versions have often difficulties with updating etc.
Unfortunately, bad things may happen time to time and this is one those occurrences. We have learned our lesson here and already improved our internal communication about such changes/updates so we can prevent such a bad experience.
If you have any questions or concerns, let us know.
Hello
I don't know why but I stop getting email notification when I get a new reply on my thread https://support.avg.com/answers?id=9060N0000000QTyQAM I don't know if the dev disable my email notification on my last post or something is wrong with your website
I'm posting here again to clarify everything. So you suggest me to ask on piriform forum and I already did and here is the answer from them "and note it's not CCleaner itself doing it it's instead the installed antivirus owned by Avast (Avast, AVG) that has such capabilities to auto update a company-mates software such as CCleaner" you can see it directly on this thread https://forum.piriform.com/topic/51623-ccleaner-portable/
So what is AVG response now ???
Thank you for waiting, Erick.
AVG Antivirus doesn't have that capability (updating CCleaner automatically) - on the other had Avast does. AVG can only detect outdated versions but AVG PC TuneUp is required to actually update them.
We have received your log files on other thread and the case has been already escalated to senior team for further assistance.
Yes, AVG Sysinfo will create a folder on your C: drive. Please do not delete it until we get back to you with resolution.
still no confirmation, once again what i want to know if AVG really did this, the same with AVAST
"Hi guys,
let me please answer some questions here. Outdated software is quite hard to maintain - in Avast, we still support Avast Antivirus product for XP despite the fact that only 5% of our costumers still use XP. Web servers (for updates, communication, …) must still support old methods which were used in this product many many years ago. We have still some users on Avast v8 and we cannot 100% guarantee they are safe for the latest threats, because Avast v8 doesn't contain some new shields or technologies available on newer OSes.
We have decided to upgrade all outdated CCleaner versions (v1.xx - v5.20) to the latest version. Portable versions were excluded. The reason is that old CCleaner version may not work as expected for for the latest software (your CCleaner is old, but users expect it will work perfectly also for e.g. latest Chrome which is updated every 6 weeks), maintenance of the latest version is much more easier for both developers and support and also from possible security issues.
I would be glad if you try the latest version and report any feedback so we can work together to improve CCleaner product for all our users. Thanks!
Petr"
Avast Community
please read this link, at least AVAST is more transparent about what they did since they can give confirmation rather than AVG that trying to blame this on my pc or asking for diagnostic file which is useless
i dont understand how you guys are 1 company(please the whole world know about this, AVAST acquired AVG) but only AVAST able to give confirmation.
this is really bad support compared to AVAST, based on your response so far you act as if the customer support is full of malware.
Original user Erick Pomada posting (https://support.avg.com/answers?id=9060N0000000QTyQAM).
AVG Guru
Hello Erick,
We have not disable your messages on this post, we have escalated your case to our senior team. We will reply to your original post, once we receive a reply from our senior team. Your patience is much appreciated in this matter.
Best regards,
Alok.
still no reply again on this question, got tired of waiting for confirmation
should i make another new thread? gonna wait 1 2 hours before making new thread
Hi Eric, I'm posting the same message here as in the other thread.
I'd like to apologize for what happened here. AVG Free doesn't have the feature for updating other apps as Avast has. However in this case new CCleaner version was pushed through AVG and Avast update channels as part of security and maintenance update. CCleaner is also part of the Avast family hence AVG and Avast programs were used to deliver those updates as older CCleaner versions have often difficulties with updating etc.
Unfortunately, bad things may happen time to time and this is one those occurrences. We have learned our lesson here and already improved our internal communication about such changes/updates so we can prevent such a bad experience.
If you have any questions or concerns, let us know.
Erick, Quote "I dont understand how you guys are 1 company (please the whole world know about this, AVAST acquired AVG) but only AVAST able to give confirmation."… This topic has been posted on the Community since the 8th July 2016 (https://support.avg.com/answers?id=906b0000000LSo8AAG).
AVG Guru
@Alan Binch, is there benefit from linking that news about AVAST acquired AVG? i already know it thats why i ask why AVG cant give confirmation like AVAST, please do not reply if you didnt want to give confirmation about my question.
what i want to know if AVG updating ccleaner or not. AVAST admit it but why AVG didnt? so its not AVG?