AVG Free 2014 will not remove viruses in SYMLINKD files on Windows

Hi,

Kind of supprised that there has been no answer or followup to this?

I would have thought a bug with AVG not removing viruses would have been fairly important.

Since I spent the time documenting and figuring out a test case for it for you, some feedback on it would have been great.

Thanks, Rob.

Hi Rob,
In order to analyze it please provide us with diagnostic output using this tool and please add detailed description of issue.
Thanks

Hi Rob,


I would like to let you know that the data has been passed to our developers (CORE-763). Please note that this thread will be updated when further information is required from our team.

Thanks

Hi,

Windows 7 64 Bit (all updated)
AVG 2014 Free (all updated)

I have some of my email folders Sym Linked to a network drive (my Archieve folders).

I'm using Windows Live Mail, and they are the .eml files that it uses to store the emails.

I've be using AVG 2014 Free for a month now, done full scans before but today suddenly AVG reported 11 new viruses.

When looking at the details of the report, I see that they are in .eml files that are from years ago (modify date is years old), that I have stored.

Firstly, strange that its taken 1 month for AVG to find these. I've checked the .eml files it reported on and they all have attachments, and I can see its spammy type mails, so I presume the report is correct in that they do have viruses attached.

So, I clicked 'Remove All' on the report screen. It said that I needed to reboot to finish, which I did, when I come back into AVG and look at the report, it says the virus is still there. 

I can do this any amout of times, and it just doesnt remove the virus, I've checked the .eml file.

The problem I've figured out after testing for a bit, is that its because I have these files on a SymLinked directory on a Network drive, then AVG for some reason cannot remove the virus. It has to be a SymLinked Dir and the target MUST be on a network drive also.

To repeat the bug do this:

1) Obtain a file with a virus in it.
2) Have a network drive, and map a dir on it to drive Z:
3) Create another folder on the network drive as 'Z:\VirusTest'
4) Put the file with a virus in into that dir on the Z:
5) On your local C: create a temp dir, C:\Temp<br>6) In a DOS prompt cd into the Temp dir on C:
7) Type this to create a SymLinked Dir, mklink /D newdir "Z:\VirusTest"
8) Back in Windows, In Explorer, go into C:\Temp\newdir<br>9) Right click the virus file, and select 'Scan with AVG'
10) After its found the virus in the file, select the line in AVG and click 'Remove All'
11) It will ask to reboot, do a reboot, then go back to point 8 and you will see the file still have a virus in it.

I presume this is the place to report bugs with AVG? if not can someone redirect me,

Thanks,

Rob Donovan.

Hi,

Kind of supprised that there has been no answer or followup to this?

I would have thought a bug with AVG not removing viruses would have been fairly important.

Since I spent the time documenting and figuring out a test case for it for you, some feedback on it would have been great.

Thanks, Rob.

OK Rob, That'll be useful info… for the AVG Community Support.
AVG Guru

Rob, Bear in mind that AVG Community Support in Brno is Workdays [Mon-Fri] 9:00am - 5:00pm. Please note this is also available… Have a look @ this new form link (https://support.avg.com/support_contact_form) to get email/chat/phone support.
AVG Guru

Hi Rob,
In order to analyze it please provide us with diagnostic output using this tool and please add detailed description of issue.
Thanks

Hi Zbynek,

I've downloaded and run the tool, and it uploaded 'something' to you… Got an email saying you had recieved it, with request no: 01298082.

I have nothing more that I can really add for a 'detailed description' as my first post at the top here is a complete test case and explanaition of the problem.

Are you unabled to replicate the bug, from my test case above?

Thanks, Rob.