Hello Marjorie,
Sorry to hear about your loss. We request you to contact our android mobile support team as this community deals with the technical queries regarding AVG Windows products and AVG Android support is provided through email only.
Please click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select as Android then the name of AVG Program that you installed in your mobile and in description please completely explain about your issue and finally click on Email option. The AVG mobile team will reply back to you via email with a resolution. Thank you.
I recently downloaded AVG Free Anti-virus for my Android phone which has since been stolen. I am attempting to locate it using this app, however there is no place on my account showing that I have my phone on it. Can someone please tell me how to find my device in my online account so I can use the app to locate my device? Thanks!
Marjorie, Also when filling out your details choose Yes for the Question "Are you currently using any paid/trial AVG products?" even though you may be using the Free version and fill out necessary details and click on Email option.
AVG Guru