AVG free antivirus - Error Code: 0xC0070643

AVG Protection
5

Hello Kathy,
I sincerely apologize for any inconvenience this may have caused you.
Could you please conform us whether you have installed any third party Antivirus in your computer, if so please uninstall it from your pc, since it may conflict the AVG program. Also let us know whether you have installed any other AVG product in your pc? so that we are more happy to assist you better.
Please feel free to contact us for any further assistance. Thank you.

6

I did everything you suggested, and while doing the offline installation, I got this error message again:

"avguix.exe - System Error

The program can't start because MSVCP110.dll is missing from your computer. Try reinstalling the program to fix this problem."

Nothing you suggested has worked.  Do you think that the Windows 10 upgrade is the source of the problem?  Do you have any other suggestions?

1

I've been using AVG Free Antivirus on my ASUS computer, with Windows 10, since September.  Yesterday, a Windows 10 upgrade became available, which I downloaded and installed.  Today, when I turned on my computer, and error message came up saying that AVG could not open because file MSVCP110.d11 was missing.  It then instructed me to reinstall the program to solve the problem.  When I tried to reinstall, it stopped partway through and gave me Error Code: 0xC0070643, Description: Event exec_finished.  I tried to install again and got the same error.  What can I do to solve this?  Was it caused by the Windows 10 upgrade?  Thanks for your help and Merry Christmas!

3

Hello Kathy,
I understand how something like this can really try your patience.
I have sent you an email with further instructions to be followed to get our additional support.
Please feel free to contact us for any further assistance. Thank you.

2

No, I have not installed any third party antivirus program.  I have no other AVG product installed in my computer.

4

Hello Kathy,
I sincerely apologize for any inconvenience this may have caused you.
Could you please conform us whether you have installed any third party Antivirus in your computer, if so please uninstall it from your pc, since it may conflict the AVG program. Also let us know whether you have installed any other AVG product in your pc? so that we are more happy to assist you better.
Please feel free to contact us for any further assistance. Thank you.