Peter, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Peter,
We’d like to understand more about this situation. Could you share the screenshot https://support.avg.com/SupportArticleView?l=en&urlName=How-to-create-a-screenshot&supportType=home of the popup you received?
Have you received "UI failed to load" error?
Upon booting my PC, the AVG Free program showed a large popup saying basically AVG is so sorry but could not initialize and wanted to modify my PC. When Windows 7 asked permission to allow this modification, I declined. Then AVG appeared to be in normal operating mode.
Was this a legitimate AVG popup? It seems strange I declined AVG's request and then AVG processed normally?
This seems to happen intermittently,
As AVG AntiVirus free works fine on your computer, you can leave this as it is and continue to use your computer as usual.
If you face any other difficulties, please let us know and we will assist you further.
The popup occurred again after booting. I just exited the popup and AVG Free seems to be set up fine and working fine without me doing anything.
Here is the popup…
Thank you for the information.
If UI failed to load error appears for AVG, follow the steps as mentioned (here).
Feel free to contact us if you need further help.