I have been busy and was unable to spen time with AVG support. However I have had a couple of PC reboots requested by AVG including an update in the last 2 weeks. I ran a deep scan yesterday and the problem didnt occur.
I presume the update andor the reboots did the trick.
Thank you for you support, the ticket can be closed
Rog
Hello Rog,
Thank you for contacting AVG Community Support.
We regret the inconvenience caused. We'll certainly check and help you out.
Could you please confirm whether you are getting any error message while scanning?
Also kindly repair AVG using the below article and check the issue.
(https://support.avg.com/SupportArticleView?l=en&urlName=repair-avg-antivirus&q=repairing+AVG+internet+security&supportType=home)
Thank you and keep us updated.
We're sorry to hear that the issue still persists after a repair, Rog.
Please reinstall your AVG Antivirus programs as mentioned in the below articles & check if the issue persists:
Let us know if the issue still persists after a clean reinstallation.
You are welcome, Rog.
Please feel to reach us anytime at your convinet using the email so that we can help you further.
Thank you.
I have been busy and was unable to spen time with AVG support. However I have had a couple of PC reboots requested by AVG including an update in the last 2 weeks. I ran a deep scan yesterday and the problem didnt occur.
I presume the update andor the reboots did the trick.
Thank you for you support, the ticket can be closed
Rog
Thanks for your help, I have the email and will be contavting them very soon
Thank you for writing us back, Rog.
We are glad that your issue has been resolved.
If you need any further assistance, please feel free to contact us. We are always happy to help you.
Thank you. Have a great day!
Hi
I have a Deep Scan running, and on the "Deep Scan tab of AVG the graphic remained at 9%, HOWEVER if I go to the AVG home tab the graphic says I have a Deep Scan running at 26%, when I go back to the Deep Scan tab it now says 26%.
Too weird for me
We're sorry to hear that, Rog.
To further investigate this issue, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them at your convenient time.