AVG Free has X in the Icon at Startup

General discussion
11

The picture was 1.2 MB and was .JPG.  Is there an email address that I can send it to?

12

I used the AVG removal tool and AVG clear tool then reinstalled the latest version of AVG.  It is working fine now.  Thanks for the help.

13

I did this and it did recovert for a while. Two days ago, this happens again. Can official staff of AVG answer why?

10

Hello Joe,

The current version of AVG is 18.2.
Hence, I request you to update the program to the latest version and check the status of "X" icon on startup.
To update, open AVG Antivirus free interface.
Click on "Menu–>Update" and perform both virus definitions and program update.
If the icon persists, do share the (screenshot) of the window that shows "X" mark for AVG to assist further.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

1

When I start up my computer the AVG icon in the task bar has an X and shows an error message that this computer is unsecured when you mouse over the icon.  Does this mean that avg is not working at all or just that some of the components are not enabled? The computer is running windows XP with AVG free version 18.1.3044

2

Hello Joe,

The current version of AVG is 18.2.
Hence, I request you to update the program to the latest version and check the status of "X" icon on startup.
To update, open AVG Antivirus free interface.
Click on "Menu–>Update" and perform both virus definitions and program update.
If the icon persists, do share the (screenshot) of the window that shows "X" mark for AVG to assist further.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

3

The picture was 1.2 MB and was .JPG.  Is there an email address that I can send it to?

4

I have sent you an email. Please reply to that email with the screenshot.

We will check the same and assist you further.

5

Hi Balmydrizzle,

We apologize for the inconvenience caused. Have you tried using the AVG clear and remover tool to remove the AVG program and its traces?

If not we request you to use our AVG clear and remover tool by referring to this article to remove the AVG Internet Security and its traces, then reinstall the AVG Internet Security application by following the instructions given in this article and check with the issue

Thanks,
Vishnu Vardan

6

I used the AVG removal tool and AVG clear tool then reinstalled the latest version of AVG.  It is working fine now.  Thanks for the help.

7

I did this and it did recovert for a while. Two days ago, this happens again. Can official staff of AVG answer why?

8

Hello Joe,
We have not received the screenshot yet. Please attach the screenshot of the error message to assist you further. You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.

9

Attached is a picture of the AVG icon with the x in it.  I was unable to update using the method that you suggested.  I clicked menu>settings>update.  The definition update worked but the program update was greyed out and the update button was white.  I then uninstalled AVG free and then Reinstalled it.  It now is the current version.  The version matches the version on my windows 10 computer. I suspect it may have something to do with windows XP.  Does the red circle with black x in the middle mean I have no protection?  The message says that ' Warning this computer is unprotected.'