Hello Gail,
We regret for the inconvenience caused. We can understand that you have installed AVG Protection as a trial period, once it has been expired you get a pop up regarding purchase. Since you have mentioned that you need to install AVG free version We would like to remove AVG Protection from your system using AVG Remover tool and then try to reinstall AVG Protection.
Note: If you have installed any other conflicting programs means please try to uninstall it.
Once you have uninstalled from your system,try to follow the simple steps which mentioned below.
Remover and Download
1) To download AVG remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
NOTE: Once you have logged into your PC after the restart, please go to C:\ drive and delete the "AVG REMOVER" folder manually.
To download the AVG Free, please click on this link: http://www.avg.com/us-en/avg-antivirus-free .
Please feel free to contact us if you need any assistance. Thank you.
We regret for the inconvenience caused. We can understand that you have installed AVG Protection as a trial period, once it has been expired you get a pop up regarding purchase. Since you have mentioned that you need to install AVG free version We would like to remove AVG Protection from your system using AVG Remover tool and then try to reinstall AVG Protection.
Note: If you have installed any other conflicting programs means please try to uninstall it.
Once you have uninstalled from your system,try to follow the simple steps which mentioned below.
Remover and Download
1) To download AVG remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
NOTE: Once you have logged into your PC after the restart, please go to C:\ drive and delete the "AVG REMOVER" folder manually.