Thank you for the screenshot.
Please check if you have any other security software installed on your computer.
If yes, please remove the same.
Follow the steps from this link http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product and run AVG Clear tool.
NOTE: No need to run AVG Remover tool
Once this is done, click on this link http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free to install the latest version of AVG AntiVirus free.
My AVG says it's turned off and to fix now, but when I click on fix now nothing happens? It says basic protection and email is active. I have game mode, web shield and safe price turned off, is this why it says you are unprotected?
Thank you for your reply
Pam, that's unusual.
Do you get any error message when you try to uninstall AVG from your computer?
no, I don't get any error messages
none of the links work
Hello Pam,
I will certainly check this for you.
Please enable AVG Web Shield and check if that fix the issue.
If you face any difficulties, please share us the screenshot http://avgclick.me/getscreenshot of the error message.
I used remover tool reinstalled and turned webshield on, I still get message