AVG free scanning freezing

AVG Protection
3

Nicole,
We apologize for the difficulties. Make sure that you have installed our latest version of AVG, if so, we request you to repair avgclick.me/RepairAVG your AVG program. Restart your device, initiate the scan and check for the issue. If the issue persists, kindly add that path to exception list http://avgclick.me/AddException and check the results. Thank you! ^RB

1

My AVG free has started to scan my laptop and I have found that it has frozen up at the beginning of the scan at the rootkit; I can't pause or stop the scan. This is the second time this has happened.

2

Nicole,
We apologize for the difficulties. Make sure that you have installed our latest version of AVG, if so, we request you to repair avgclick.me/RepairAVG your AVG program. Restart your device, initiate the scan and check for the issue. If the issue persists, kindly add that path to exception list http://avgclick.me/AddException and check the results. Thank you! ^RB