Nicole,
We apologize for the difficulties. Make sure that you have installed our latest version of AVG, if so, we request you to repair avgclick.me/RepairAVG your AVG program. Restart your device, initiate the scan and check for the issue. If the issue persists, kindly add that path to exception list http://avgclick.me/AddException and check the results. Thank you! ^RB
My AVG free has started to scan my laptop and I have found that it has frozen up at the beginning of the scan at the rootkit; I can't pause or stop the scan. This is the second time this has happened.
Nicole,
We apologize for the difficulties. Make sure that you have installed our latest version of AVG, if so, we request you to repair avgclick.me/RepairAVG your AVG program. Restart your device, initiate the scan and check for the issue. If the issue persists, kindly add that path to exception list http://avgclick.me/AddException and check the results. Thank you! ^RB