Hello Dayana,
We are sorry for the inconvenience caused.
As per our record, you have purchased the subscription for AVG Ultimate (1 year subscription).
To fix the issue with AVG, we request you to completely reinstall the AVG Internet Security program using the AVG remover tool.
Please use the AVG remover tool as mentioned in this article: http://avgread.me/1DEtNP0
Once it is completely removed, please open the AVG Zen interface and click on "Internet Security" and proceed with the installation.
Please let us know the status of it.
b w, Try this… Open AVG.
In the top menu click Options, and then click Advanced Settings.
In the left part of the Advanced Settings window double-click Update to show further options.
Click Manage, and then click Delete temporary update files.
Tip: If double-clicking Update does not show the Manage option, click the [+] icon next to Update.
Restart your computer.
Open AVG again, and then click Update now to make sure your AVG is up to date.
AVG Guru
Why has AVG Free been stuck at 15% on updates for about 5 days?
Hello Dayana,
We certainly understand your concern. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Thank you.
Hello Dayana,
We are sorry for the inconvenience caused.
As per our record, you have purchased the subscription for AVG Ultimate (1 year subscription).
To fix the issue with AVG, we request you to completely reinstall the AVG Internet Security program using the AVG remover tool.
Please use the AVG remover tool as mentioned in this article: http://avgread.me/1DEtNP0
Once it is completely removed, please open the AVG Zen interface and click on "Internet Security" and proceed with the installation.
Please let us know the status of it.
I'm having the same problem, but with more issues. AVG is stuck updating at 15% also at the same time it started updating my internet connection cut off. My computer says my connection is fine but my web browsers and other apps that require internet, don't load. I'm stuck, I can't stop the update because AVG says there's a "connection problem" I can't uninstall AVG nothing happens when I try. Or sometimes it says it can't because it's "installing" I'm using Unlimited AVG on windows 10. I don't know what else to do.
I do t think you understood my problem. Since AVG started updating I can't access the internet even if I restart the update doesn't stop. I can't download your removal tool if I can't connect to the internet. I can't stop the update because it says there's "a connection problem" because there's no internet access. Also AVG has disabled itself and I can't enable it back. It won't let me, I tried many times and nothing happens. It says it will Rnable itself back in 5:00 and it's been about 8hrs. What can I do with no internet access since it started updating? This morning it was still stuck at 15%. I can't uninstall still, it's all still the same it's been over 12hrs since this issue started.
b w, Try this… Open AVG.
In the top menu click Options, and then click Advanced Settings.
In the left part of the Advanced Settings window double-click Update to show further options.
Click Manage, and then click Delete temporary update files.
Tip: If double-clicking Update does not show the Manage option, click the [+] icon next to Update.
Restart your computer.
Open AVG again, and then click Update now to make sure your AVG is up to date.
AVG Guru
Dayana,
We have resent the email to your email address. Please check your inbox and spam box as well.
I did not receive your email.