I downloaded your product and now everything is frozen! No matter what I try to open I get the message "unable to start correctly (Oxc0000005)". I've tried to remove the product and it says it's already been removed. I hope I didn't download a virus. Now what do I need to do?
Hello Karen,
We regret to hear about the inconvenience caused. We request you to disable AVG temporarily as described in this article http://avgclick.me/TempDisableAVG and then check if the issue is resolved. Please note that only anti virus software could not be the reason behind this issue. It could also be a faulty windows update cause this issue. If the issue persist even after disabling AVG, please contact Microsoft support or a local technician to resolve the issue.
Please, feel free to let us know if you require any further assistance. Thank you.