Hello Leslie. I do understand your concern. I am sorry for the inconvenience caused. May I know which AVG product you have whether AVG Antivirus or Internet Security? Additionally, May I know the exact error message while updating the product?
I'm also having this issue where AVG Free is failing to update. I'm running AVG Antivirus Free 2015.
The only message I get is Update Failed: General Error
Update Required Update failed Repeatedly !!
Nothing on the site has been helpful. Apparently AVG cannot communicate with Charter Internet.
Tried to use chat but was simply driven round and round via the site.
Any help would be appreciated.
Hello Leslie. I do understand your concern. I am sorry for the inconvenience caused. May I know which AVG product you have whether AVG Antivirus or Internet Security? Additionally, May I know the exact error message while updating the product?
I'm also having this issue where AVG Free is failing to update. I'm running AVG Antivirus Free 2015.
The only message I get is Update Failed: General Error
Leslie, Also please try the offline update as described in this article (http://avgclick.me/UpdateAVG).
AVG Guru
Hello Leslie. Sorry to hear that. I would request you to uninstall and reinstall the AVG Free antivirus program. Please follow the below mentioned instructions:
1) First step is to use AVG Remover tool and uninstall your AVG program completely. To download AVG Remover Tool please click on the following link:
For 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
For 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.