Avg free won't instal

Hello Jackie,
We regret for the inconvenience.
I suggest you to remove the old traces of AVG program from your computer and then perform a clean installation.
Use this link for the instruction to remove the AVG program from your computer. http://avgclick.me/UninstallAVGAV
After removing AVG use this link to install the free version. http://www.avg.com/us-en/avg-antivirus-free
If you still have any issue, you can always contact us back.
Thank you

I have windows 10 prof 64 bit on my HP laptop with i7 processor and 2-500 GB hard drives. Just as background.
After uninstalling Avast and going to regedit to remove all residue pertaining to Avast I restarted my laptop and then downloaded and have been attempting to install avg free for the past two hours. What kind of program is this that there is so much trouble installing it?
any kind of support out there for the Zen stuff and getting avg installed?
thanks, Jackie

Hello Jackie,
We regret for the inconvenience.
I suggest you to remove the old traces of AVG program from your computer and then perform a clean installation.
Use this link for the instruction to remove the AVG program from your computer. http://avgclick.me/UninstallAVGAV
After removing AVG use this link to install the free version. http://www.avg.com/us-en/avg-antivirus-free
If you still have any issue, you can always contact us back.
Thank you