AVG Free won't update the program plus getting "unprotected" warning message

AVG Protection
7

Hello Avinash
Thanks for your response. Unfortunately, I ran all three (AVG Clear, Remove, and Set-up) and ended up with the exact same behavior–the program update field is grayed out and the "You are Unprotected" message still appears.
The Remove program only detected AVG PC-tuneup (free), but did not detect any remnants of the Anti-virus program, so I did not click continue, as there are no issues with PC-tuneup. 

What else could it be?
I am running Windows 7 - 64 bit.

Best regards
bruce

8

OK–Here are some screen shots

6

Hello, Bruce.
It's unfortunate that you are experiencing issues with installing AVG updates. This issue could be due to failed connection with our update server. I'd request you to use AVG Remover & Clear tools to completely uninstall AVG program and reinstall to resolve the issue.

Click on this link for steps to download and run AVG Clear and Remover tools. Then refer to steps in this link on how to download and install AVG Anti Virus Free.

1

Have been getting the "you are unprotected" message, but all indicators show protection is ON,
BUT–the program software is out of date and the software update function is grayed out (definitions update works fine).
Have already tried repairing in the Windows 7 programs menu. Not sure if re-installing will work any better…

2

Hello Avinash
Thanks for your response. Unfortunately, I ran all three (AVG Clear, Remove, and Set-up) and ended up with the exact same behavior–the program update field is grayed out and the "You are Unprotected" message still appears.
The Remove program only detected AVG PC-tuneup (free), but did not detect any remnants of the Anti-virus program, so I did not click continue, as there are no issues with PC-tuneup. 

What else could it be?
I am running Windows 7 - 64 bit.

Best regards
bruce

5

Hello, Bruce.
It's unfortunate that you are experiencing issues with installing AVG updates. This issue could be due to failed connection with our update server. I'd request you to use AVG Remover & Clear tools to completely uninstall AVG program and reinstall to resolve the issue.

Click on this link for steps to download and run AVG Clear and Remover tools. Then refer to steps in this link on how to download and install AVG Anti Virus Free.

3

Thanks, Bruce.
To analyze The issue further, I need to submit your concern to our senior technicians along with other diagnostic logs.
I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.

4

Bruce, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru