Hello Tina,
We regret the inconvenience caused. We would like to know whether you have installed AVG paid or a free version on your system and also mention your product name to assist further. Could you please send the screenshot of your Threat so that we can assist further? Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot. Thank you.
Hello,
I just downloaded AVG a few hours ago due to my network provider shutting off my internet connection because of supposed spam being sent out from and email address that I do not use but cannot delete. They said they would turn my internet back on for 6 hours for me to download this antivirus system and run a full scan to see if I have a virus on my computer. I have started the scan and for the last hour and a half to two hours it has been frozen at 50% on file C:\WINDOWS\System32\drivers\FLTMGR.SYS
The report also says that it is currently scanning: Rootkits, no threats found and has scanned 140780 objects thus far. But as I said, it hasn't moved in over an hour.
I am still able to use my computer as normal, but am worried that if there is something on my computer and it doesn't get noticed and fixed in time, that my internet will be shut off again and I will be left with nothing. This is the second time my internet provider has shut my internet off due to some sort of spamming. The last time was just three days ago and all they had me do was change my wifi rounter's password, which I have done again.
I use this computer for schooling and need help ASAP.
Please and thank you,
Tina
Hello Tina,
Thank you for the information. We would like to inform you that the issue is caused due to the latest Windows update (KB3194496). Please uninstall this update from the control panel and turn off the automatic Windows updates temporarily.
To uninstall Updates:
Open the Settings app, navigate to Update & security > Windows Update, select “Advanced options”, select “View your update history”, and then select “Uninstall updates”.
Feel free to contact us for further assistance.
Thank you.
Aravingh,
when I click on the link AVG screenshot link on step 5 it take me to an error screen. I've taken the screenshot and saved in in paint under a .jpeg as instructed. But I can't get open the link to download the AVG screenshot.
Hello Tina,
Thank you for the information. In this case, we suggest you to add the file in which the scan is stuck to AVG exception list and then see if the scan gets complete. Please click on this link for the steps to add the file to AVG exception list http://avgclick.me/AddException
Thank you.
These are all the updates I have on my laptop, and none of them are the update you have listed above. What do I do now?