HELP! I just paid for AVG Ultimate and as soon as it started I couldn't access MS Edge, which is my favourite browser. Infact I pay for Microsoft every year so it is a waste if I can not use it. I cleared all the browsing history and cache. Restarted several times. Disabled AVG Antitrack, Tuneup etc as these were new features and still not able to use. I am so dis-heartened as I have just paid all this money to AVG for it to disrupt my MS Edge. I need this fixed or a refund. Please help
Hello James,
Thank you for reaching AVG Community Support.
We regret the inconvenience you had with accessing the MS Edge after installing AVG Ultimate. We will certainly help you with the issue.
Before proceeding, we would like to have some additional information regarding the query. Since you have informed that you have already tried disabling the features and checked and still facing the issue.
Could you please let us know if you are facing this issue only after installing AVG products?
If so, then this is not the expected behavior with our application.
Also, please let us know if you are unable to access entire MS Edge Browser or unable to browse the websites using Edge browser?
Also, I request you to check if the application is under "Sleep" on AVG TuneUp application.
Please refer the below article to know how to check the "Sleeping applications" on AVG TuneUp:
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=use-avg-tuneup&q=sleep&supportType=home)
You can find the information under the title "Manage background applications". Incase, if the application is under sleep please Wake the application through following the steps mentioned in the above article.
Please try and let us know if the issue exists.
Thank you for understanding in advance!
Hello James,
Thank you for reaching AVG Community Support.
We regret the inconvenience you had with accessing the MS Edge after installing AVG Ultimate. We will certainly help you with the issue.
Before proceeding, we would like to have some additional information regarding the query. Since you have informed that you have already tried disabling the features and checked and still facing the issue.
Could you please let us know if you are facing this issue only after installing AVG products?
If so, then this is not the expected behavior with our application.
Also, please let us know if you are unable to access entire MS Edge Browser or unable to browse the websites using Edge browser?
Also, I request you to check if the application is under "Sleep" on AVG TuneUp application.
Please refer the below article to know how to check the "Sleeping applications" on AVG TuneUp:
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=use-avg-tuneup&q=sleep&supportType=home)
You can find the information under the title "Manage background applications". Incase, if the application is under sleep please Wake the application through following the steps mentioned in the above article.
Please try and let us know if the issue exists.
Thank you for understanding in advance!