Hi,
I went to download an app yesterday from Virgin Media and my AVG anti virus kicked in locking my whole device. It basically just has a blue search button swirling round as though it's looking for something. I cant switch the device off and it doesn't have a battery that I can remove. I have tried to unlock my device from my laptop but I get a message saying that it cannot perform that task as the device either has no connection or is switched off. Any ideas?
Darren,
Thank you for confirming it.
In this case, we request you to contact our AVG mobile support team as this community deals with the technical queries regarding AVG Windows products and AVG Android support is provided through email only.
Please click on the following link ( http://avgclick.me/AVGtechnical ) and fill out your details, select as Android then the name of AVG Program that you have installed in your mobile, in description please explain your issue and finally click on Email option. The AVG mobile support team will reply back to you via email with a resolution.
Thank you.
Hello Darren,
I am sorry to know that your device got locked.
Is it your Android mobile device?
If not, please specify the name of the device to assist further.
Hello Darren,
I am sorry to know that your device got locked.
Is it your Android mobile device?
If not, please specify the name of the device to assist further.
Yes it's my Android device