AVG / Icarus using lots of mobile data

AVG Performance
5

Hello Joe, 

Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that AVG program file using lot mobile data and you want to control it. We will check and help you to resolve it.

Please provide the following information to help you better :

1. Confirm the version of operating system installed in your device.
2. What are all the AVG products installed in your device?
3. Are you using paid version (or) free version of AVG product?
4. If possible, kindly share us the screenshot of the page which shows AVG program using high data. 

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. 

Thanks in advance.

1

Hello,

My user's mobile hotspot allows 5Gb of data per month. According to my Windows Data Usage Overview, most of that data is being used by Icarus.exe, and I confirm that in the data logs that his  computers are using their data going to honzik.avcdn.net and other avcdn.net sites.

This is something that started more recently. It hasn't been going over data limit until a few months ago.

How can we tell AVG to not use so much data?

Thanks so much!

2

I don't see a reason to make a separate post for the same problem which I am also experiencing with my free AVG. Hundreds of megabytes per day, day after day. My Windows 10 Resource Monitor shows it clearly. If you really want a screenshot I'll grab one after it starts again and upload it but it would be appreciated if you would simply address the problem.

3

Hello Vern,
Thank you for contacting AVG Community.
We are really sorry to know this. We'll certainly check and help you out.
To proceed further, please create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you accordingly.
https://support.avg.com/support_ask
Thank you for your understanding

4

Hello Joe, 

Thank you for reaching AVG support channel. We are sorry for the inconvenience caused. We understand that AVG program file using lot mobile data and you want to control it. We will check and help you to resolve it.

Please provide the following information to help you better :

1. Confirm the version of operating system installed in your device.
2. What are all the AVG products installed in your device?
3. Are you using paid version (or) free version of AVG product?
4. If possible, kindly share us the screenshot of the page which shows AVG program using high data. 

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. 

Thanks in advance.