Hello Mark,
Unfortunately, from your recent message, it was not clear to us how we can help you. Could you please specify your request and provide us with more details? Also, please share a screenshot ( http://avgclick.me/getscreenshot ) of the compatibility error you are receiving to assist you further.
Sine Tuesday 5/23/2017, all of a sudden the AVG icon does not appear in my task bar and teh message I get from Microsoft is that avguix.exe32 is not compatable with Windows. Also, I can no longer raise the AVG user interface unless I click on an AVG shortcut on the desktop and have it scan avguix.exe32 where upon it tells me that everything is just great. It will not open the user interface no matter what else I click (such as "open") I did a complete reinstall of AVG Free but it did not resolve the issue. Any suggestions?
Mark,
We haven't received the screenshot from your end. Please confirm whether you are able to open AVG Free Antivirus via hidden icons. If so, please open AVG Program and then right click on AVG icon in the Taskbar and select 'Pin to Taskbar' to create a AVG icon in Taskbar.
Please feel free to contact us for any assistance regarding AVG.
Thank you.
Hello Mark,
Unfortunately, from your recent message, it was not clear to us how we can help you. Could you please specify your request and provide us with more details? Also, please share a screenshot ( http://avgclick.me/getscreenshot ) of the compatibility error you are receiving to assist you further.
FYI, clicking on the icon on my desk top does nothing. Nothing opens.
Mark
Hello Mark,
Thank you for providing us with the screenshot. Upon checking the image, we see that you have 2 AVG icons in your desktop. It might have conflicted with the old versions of AVG program installed in your computer. We request you to uninstall the traces and installed the updated version of AVG Free Antivirus.
Please click on the below link to run AVG remover tool : http://files-download.avg.com/util/tools/AVG_Remover.exe to completely uninstall your AVG program from your PC. Please do not restart your computer.
OK, I'm trying to determine why the AVG icon does not appear in my Task bar with the other icons. When I click on the "Show Hidden Icons" button in the Task Bar, "AVG User Interface" is listed, but without an icon.
(See screen shot )
Mark, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru