After restart, go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders manually.
1. Type “Temp” and press enter, remove all the files.
2. “%temp%” and remove all the files.
3. %appdata% - Remove all the AVG folders.
4. %programdata% - Open the AVG folder and remove the old files.
5. Type C: and press enter, delete AVG remover folder.
Please go to c: drive-> program files and delete the AVG files.
Reinstall AVG Internet Security: https://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection , activate it and check the update status.
If you are aware of the issue, how come AVG support wanted to charge me for fixing the mess they created on my laptop? Now I can't get rid of AVG and a re-install crashes at startup. It is to the point now where I am planning a total re-install of Wondows 10 and looking for a decent virus protection product that doesn't charge me for messing up my machine. The tech support person I got didn't even know how to unzip a file without Internet Explorer installed. Then she wanted to get her supervisor to explain why they wanted to charge me $79 (more than the software cost!). At least highwaymen had the decency to wear a mask while they robbed you!
Hello Robin,
We are aware of this issue and appreciate your efforts in trying to resolve the issue.
It seems this issue will occur if there is any old traces of AVG left on the device so we recommend you to run AVG Clear and Remover tool to uninstall AVG.
Follow the below suggested steps and check if that helps.
1. Run AVG Clear.( https://t.co/86XWCNrANP)
2. Restart PC.
3. Run AVG Remover and remove all AVG products. (https://t.co/1ZDFAuXLoM)
4. Restart PC.
My laptop is running windows 10 version 1803. OS build 17134.
popup messages received in second week August advise me to upgrade to latest version of windows 10.
tried to do this but after about 30 mins through the set up process a message appears stating that my installed version of Avg is incompatible with allowing this update of windows 10 to complete and to remove avg and then retry the update of rwindows 10. I tried this and still it wouldn’t let me upgrade . I tried again several times and have lost the will to live as it still won’t upgrade. Any one out there know what to do to remedy this?
Kevin, we are sorry for the difficulties you had in the recent past.
It looks you've contacted our Premium Tech support before. Could you share the number you have dialed?
If you are a paid user of AVG, please contact us through live medium using this link (https://support.avg.com/support_tech_chat) and we will help you at free of costs.
I'm confident that we will be able to deliver the best support for you. We will put best efforts to serve you at any costs.