Here is the screenshot requested.
I purchased this from Amazon on Prime Day.
Cheers,
Hi Kevin,
I understand that AVG Ultimate is shown as AVG Protection in your AVG MyAccount. I request you to provide us a screenshot of your AVG MyAccount so that we can check this issue. Also, please let us know from where you have purchased the AVG Ultimate program. Thank you. Komal, AVG Customer Care.
I have an odd problem.
I purchased Ultimate 2 years on CD, which when I tried to instal it failed, I downloaded the online instal file which worked. However from what I can see on my subscriptions Ultimate 2 years does not seem to be on my account instead I have protection Pro 2 years with the option to upgrade to ultimate.
Any ideas?
Here is the screenshot requested.
I purchased this from Amazon on Prime Day.
Cheers,
Hello Kevin,
We have just sent you an email requesting more information regarding this issue. Please respond to the email with all the information. Thank you.
Hi Kevin,
I understand that AVG Ultimate is shown as AVG Protection in your AVG MyAccount. I request you to provide us a screenshot of your AVG MyAccount so that we can check this issue. Also, please let us know from where you have purchased the AVG Ultimate program. Thank you. Komal, AVG Customer Care.
Thank you for providing the screenshot.
As per our record, we can see that you have purchased the subscription for the AVG Protection Multidevice (2 years subscription) and we couldn't see the Ultimate subscription under your account.
Did you purchase Ultimate using a different email address?