Hello Olaitan,
We are sorry for the inconvenience caused. We will check and help you. Please provide the following information in order to help you better.
1. Let us know the operating system installed in your device.
2. Confirm the version of AVG Internet Security installed.
3. Have you tried to repair AVG Internet Security program?
Keep us updated. Thank you.
Well I have the same issue to my 2 laptops. I thought it was the driver or the registry. All the methods I have tried, then it turned out all the major issue is from the avg webcam protection when I update to the latest both of virus definitions and application, even in the smart mode it blocked all the allowed apps that using camera. Please ASAP to fix this, I don't want waste my money to paid the subscriptions just for useless feature.
I am having exactly the same problem as well. Windows Hello worked ok when I diswabled the AVG Privacy Webcam. Hopefully there will be a workaround please. Many thanks.
Keith
I noticed my webcam fails to start for Windows Hello login during startup and did an OS repair because I thought some system files might be corrupt. Problem started again after I re-installed AVG. I confirmed AVG is the cause after disabling protection and restarting the PC.
How do I fix this without disabling AVG webcam protection?
Well I have the same issue to my 2 laptops. I thought it was the driver or the registry. All the methods I have tried, then it turned out all the major issue is from the avg webcam protection when I update to the latest both of virus definitions and application, even in the smart mode it blocked all the allowed apps that using camera. Please ASAP to fix this, I don't want waste my money to paid the subscriptions just for useless feature.
I am having exactly the same problem as well. Windows Hello worked ok when I diswabled the AVG Privacy Webcam. Hopefully there will be a workaround please. Many thanks.
Keith
Hi Everyone
I have the exact same problem.
My system setup is as follows:
Edition Windows 11 Pro
Version 21H2
Installed on 25/01/2022
OS build 22000.856
Serial number R91022GF
Experience Windows Feature Experience Pack 1000.22000.856.0
AVG Software Version: 22.7.3245 (build 22.7.7403.741)
Virus definitions version: 220812-2
UI version: 1.0.669
Grateful for your fix as soon as possible!
Best regards
Hi Jason,
We are sorry for the inconvenience caused to you.
We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so that we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.
Thank you for writing us back, Olaitan.
We are glad that your issue has been resolved.
Please don't hesitate to reach out to us if you face any difficulties related to AVG and we'd be happy to help you.
Thank you.
I am also having the same issue. Any word on when there will be a fix to the problem?
Hello Olaitan,
We are sorry for the inconvenience caused. We will check and help you. Please provide the following information in order to help you better.
1. Let us know the operating system installed in your device.
2. Confirm the version of AVG Internet Security installed.
3. Have you tried to repair AVG Internet Security program?
Keep us updated. Thank you.
Hi Farhan,
This isn't the experience we want you to have. We'd like to look into this & help you.
Please write back to us in your own post, to proceed further.
Thank you in advance!
My AVG updated recently and I see the webcam fix was listed. I've had webcam protection back on for about 3 days now with no issues using Windows Hello but I'm still watching. Hopefully, it stays this way.
Appreciate your efforts in working towards fixing the issue, Olaitan.
It seems that there is an ongoing issue with the Webcam protection. However, to ensure this, we may need to forward this to the senior level support. Hence, we've raised a request #16306254 on your behalf to the concerned team. They'll further investigate on this & reach you via email at the earliest. Thank you for your understanding in advance!
Thank you for providing us the info, Olaitan.
Please ensure that the Webcam protection is set to smart mode (Open AVG Internet Security - Menu - Settings - Full Protection - Webcam Protection - Check if the app permission is set to smart mode in the dropdown).
If it is already set to smart mode, then please ensure that no other apps using webcam is set to launch at startup (you can check the startup items through Task manager to disable other apps using camera).