Hello Paul,
I understand the situation. Please try to install AVG Internet Security Unlimited with an offline installer link http://files-download.avg.com/inst/mp/Internet_Security_x64_1825.exe. If the issue persists, please follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to reinstall AVG Internet Security by running AVG Remover and AVG Clear tool.
Good Day AVG Community,
I get an "Internet connection error" when installing the software on a second PC with Windows10.
Log file details can be seen below:
17-11-23 20:00:32.723] [info ] [settings ] [ 7204: 8424] WatchThread gracefully terminated.
[2017-11-23 20:00:32.723] [info ] [settings ] [ 7204: 8564] WatchThread gracefully terminated.
[2017-11-23 20:00:32.738] [warning] [system ] [10320: 8020] The process finished with exit code 41227 (0x0000A10B) [Downloader system error]
[2017-11-23 20:00:32.738] [info ] [mutex ] [10320: 8020] The ownership of the global synchronization mutex has been released.
[2017-11-23 20:00:32.738] [error ] [instcont ] [10320: 8020] Error returned by Instup, return code 41227 (0x0000A10B) [Downloader system error]
[2017-11-23 20:00:32.774] [info ] [instcont ] [10320: 8020] 2017/11/23 20:00:32 END: Avast installer/updater, return code 41227 (0x0000A10B) [Downloader system error]
[2017-11-23 20:00:32.774] [info ] [instcont ] [10320: 8020] –
[2017-11-23 20:00:32.774] [info ] [settings ] [10320: 6936] WatchThread gracefully terminated.
[2017-11-23 20:00:32.774] [info ] [settings ] [10320: 1196] WatchThread gracefully terminated.
[2017-11-23 20:00:32.788] [info ] [sfxinst ] [ 1244:10656] Installer/updater executable 'C:\Users\CHARMA~1\AppData\Local\Temp_av_iup.tm~a10656\instup.exe' finished (process return code 0xa10b)
I've tried running the installation form the downloaded file and directly form the internet. I get the same error.
My login details & Internet connection does work, yet I get the errors?
Your support would be appreciated.
Hello Paul,
I understand the situation. Please try to install AVG Internet Security Unlimited with an offline installer link http://files-download.avg.com/inst/mp/Internet_Security_x64_1825.exe. If the issue persists, please follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to reinstall AVG Internet Security by running AVG Remover and AVG Clear tool.