Avg internet securiti

This site is the subject of the request for help to the Community: https: //support.avg.com/answers? Id = 9060N000000gElD, expand it and I do not know how to do it because I am asked to enter my account, and I do it but I can not find it from my account, for this reason I use this means to let you know that today I received two new emails from the hakers, whose copy I attached, so that they suggest the temperament to follow. I await your response and greet you with the greatest affection: This part is a translation of Google.
 
Hello!
I have very bad news for you.
03/08/2018 - on this day I hacked your OS and got full access to your account (email address removed)
On this day your account (email address removed) you have (password removed)
So, you can change the password, yes .. But my malware intercepts it every time.
How I made it:
In the software of the router, through which you went online, was a vulnerability.
I just hacked this router and placed my malicious code on it.
When you went online, my trojan was installed on the OS of your device.
After that, I made a full dump of your disk (I have all your address book, history of viewing sites, all files, phone numbers and addresses of all your contacts).
A month ago, I wanted to lock your device and ask for a big amount of btc to unlock.
But I looked at the sites that you regularly visit, and I was shocked by what I saw !!!
I'm talking about sites for adults.
I want to say - you are a BIG pervert. Your fantasy is shifted away from the normal course!
And I got an idea ....
I made a screenshot of the adult sites where you have fun (do you understand what it is about, huh?).
After that, I made a screenshot of your joys (using the camera of your device) and glued them together.
Turned out amazing! You are so spectacular!
I'm know that you would not like to show these screenshots to your friends, relatives or colleagues.
I think $ 886 is a very, very small amount for my silence.
Besides, I have been spying on you for so long, having spent a lot of time!
Pay ONLY in Bitcoins!
My BTC wallet: 1GR7rJfntdcbfhKT1s33RDby4z5ex1ou4Z
You do not know how to use bitcoins?
Enter a query in any search engine: "how to replenish btc wallet".
It's extremely easy
For this payment I give you a little over two days (exactly 55 hours).
As soon as this letter is opened, the timer will work.
After payment, my virus and dirty screenshots with your enjoy will be self-destruct automatically.
If I do not receive from you the specified amount, then your device will be locked, and all your contacts will receive a screenshot with your "enjoys".
I hope you understand your situation.
- Do not try to find and destroy my virus! (All your data, files and screenshots is already uploaded to a remote server)
- Do not try to contact me (you will see that this is impossible, I sent this email from your account)
- Various security services will not help you; formatting a disk or destroying a device will not help, since your data is already on a remote server.
. You are not my single victim. So, I guarantee you that I will not disturb you again after payment!
 This is the word of honor hacker
I also ask you to regularly update your antiviruses in the future. This way you will not longer fall into a similar situation.
Do not hold evil! I just do my job.
Good luck

Hello Nicolas,

We have provided few suggestions about this concern in your original post https://support.avg.com/answers?id=9060N000000gElD.
Do you still get such emails?