Hello Franz,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
Mostly this error is due to the previously installed AVG Zen on your system.
We would request you to run AVG remover tool to completely remove AVG and then re install AVG Internet Security and AVG Performance respectively.
Please click this link http://download.avg.com/filedir/util/AVG_Remover.exe to download and "Run" the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart, manually delete the AVG Remover folder in the C drive of My computer.
To reinstall AVG Internet Security please follow the article http://avgclick.me/InstallAV .
To reinstall AVG Performance please follow the article http://avgclick.me/1FmXxG7 .
Please feel free to get back to us for further assistance.
Thank you.
With the extention of my license AVG Internet Security for an other 2 years I got a new download.
I cannot execute the new download.
Message: Allready an other AVG product installed. Contact the support
Installed are
- AVG Pro 1.61.2.12974
- AVG 2014 2014.0.4855
- AVG PC TuneUp 16.32.2.3320
An email to myaccount@avg.com was not answered until now.
Deinstallation of TuneUp didn't help.
Hello Franz,
Pleased to see that you appear to be now sorted.
Thanks for returning to the Community & posting.
Also we like to keep you inform that AVG PC tune up and Tune up utility are two different products. Please have a look at this article http://support.avg.com/SupportArticleView?urlname=Difference-between-AVG-PC-TuneUp-and-TuneUp-Utilities to know difference about this two products. Also to install Tune up utility please refer the article http://support.avg.com/SupportArticleView?urlname=Download-TuneUp-Utilities-2016-04-11-010523 .
Please feel free to get back to us for further assistance.
Thank you.
Pleased to see that you appear to be now sorted.
Thanks for returning to the Community & posting.
Also we like to keep you inform that AVG PC tune up and Tune up utility are two different products. Please have a look at this article http://support.avg.com/SupportArticleView?urlname=Difference-between-AVG-PC-TuneUp-and-TuneUp-Utilities to know difference about this two products. Also to install Tune up utility please refer the article http://support.avg.com/SupportArticleView?urlname=Download-TuneUp-Utilities-2016-04-11-010523 .
Please feel free to get back to us for further assistance.
Thank you.
Hi Gulam
Thanks, it works!
One question rest. With AVG Performance I can start also AVG PC TuneUp directly.
I already have bought this program (TuneUp utilities) and the license run a other 1678 days. When I try to reinstall TuneUp, my old license number will not be accepted.
What do you recommend?
Thanks Franz